Test Call
Test your AI agent directly from your browser — no phone required.
What is the Test Call Page?
The Test Call page is a browser-based softphone built into your BLEUM admin. It lets you make a live call to your AI agent from your computer, hear its responses, and watch the real-time transcript — all without using a physical phone or spending call minutes on a cell call.
It's the fastest way to test a new procedure, verify your voice experience settings, or check that escalation routing works correctly before your customers encounter it.
What You Can Do Here
Make a Browser Call
Click "Call" to connect directly to your AI agent through your computer's microphone and speakers.
Watch Live Transcript
See what you say and what the AI responds in real time, turn by turn.
Mute Mid-Call
Toggle your microphone during a call to simulate a caller going silent or to check how the AI handles silence.
Choose Line Groups
Limit the call to one or more line groups' procedures, or leave it open to all of them.
Before You Start
The Test Call page uses your browser's microphone and a VoIP connection. Before making your first test call:
- Allow microphone access — Your browser will prompt you for microphone permission the first time. Click "Allow." Without this, the call won't connect.
- Use headphones or earbuds — This prevents the AI's audio from feeding back into your microphone and causing echo or false transcripts.
- Use Chrome or Edge — These browsers have the best support for the VoIP connection. Safari may have issues with microphone permissions.
- Check your internet connection — VoIP calls require a stable connection. A wired connection or strong WiFi is best.
Making a Test Call
Navigate to Test Call from the Voice section of the left sidebar in your admin.
Tick the line groups whose procedures you want to test, or leave All procedures ticked (the default). This decides which procedures the call can reach.
Press the green Call button. Your browser will request microphone permission if it hasn't already. Once connected, you'll hear your AI agent's greeting.
Speak naturally as a caller would. Watch the live transcript panel update in real time. The AI's responses appear as agent bubbles; your speech appears as caller bubbles.
Click the red hang-up button when finished. The call appears in Call History just like any other call.
Reading the Live Transcript
The transcript panel updates as the conversation happens. Each turn shows who spoke, what was said, and when. This is useful for spotting transcription errors — if the AI misunderstands you, you'll see the incorrect text in real time and can identify whether it's a transcription issue or a procedure logic issue.
Mute Button
The mute button appears next to the timer during an active call. Clicking it silences your microphone — the AI won't hear you and won't respond. Click again to unmute. This is useful for testing how the AI handles silence or for pausing without ending the call.
Note that the audio visualiser may still show movement while muted — this is cosmetic and reflects raw audio energy before the mute layer. The AI is not actually receiving or transcribing your audio while muted.
What Gets Logged
Test calls are logged exactly like real calls. After a test call you will find it in Call History with a full transcript and duration. Its caller number is the simulated caller ID you entered, or +10000000000 if you left it blank. Because that can be a real customer's number, a test call sends no text message to anyone (a procedure's SMS step is skipped, and the live transcript shows the text it would have sent and to whom), and its email summary is marked Test call. You can use this to verify the AI's transcript accuracy and confirm the call flow worked as expected.
Common Questions
Check that your system volume is up and that your browser hasn't muted audio for this tab. Also confirm that a Welcome flow is published — without one, the call opens with a fallback greeting rather than yours.
Check the live transcript first. If your words aren't appearing, the microphone isn't being picked up — check browser permissions and that your microphone is selected correctly in your OS audio settings. If words appear but the AI doesn't respond, check that your procedures are published and that your knowledge base has relevant content.
Yes. Test calls go through the same pipeline as real calls and are billed the same way. Keep tests short and focused to minimise usage.
Yes. If your procedures include an escalation action, you can trigger it during a test call by asking to speak to an agent. The call will transfer to the phone number configured in your Escalation Flow, so make sure that number is set before testing.