Dashboard
Your command center for monitoring how your voice AI is performing in real time.
What is the Dashboard?
The Dashboard is the first page you see when you log in to BLEUM. It gives you a quick snapshot of how your AI agent is handling calls — including how many calls are coming in, how well they're being resolved, and whether callers are being transferred to human agents.
Think of it as your daily check-in: one glance tells you if things are running smoothly or if something needs attention.
What You Can Do Here
Check KPI Metrics
See today's calls, completion rate, average duration, and escalation rate at a glance.
Compare Time Periods
See today's numbers against yesterday, plus call volume and sentiment for the past 7 days.
See System Banners
Important announcements, maintenance notices, or updates from the BLEUM team appear here.
Procedure Health
See your most-used procedures, and jump to Procedure Health to find the ones that may need tweaking.
Understanding Your Metrics
Completion Rate
This shows the percentage of today's calls that ended without being transferred to a human. A higher number is better. If you're above 85%, that's good. Above 90% is excellent.
Avg Duration
This is the average length of a call from start to finish. Shorter handle times generally mean your flows are efficient, but don't sacrifice thoroughness for speed. An average under 4 minutes is typical for well-built procedures.
Escalation Rate
The percentage of calls that were transferred to a human agent. If this is under 10%, your AI is handling the vast majority of calls on its own. If it's higher, review your flows and knowledge base for gaps.
Calls Today
How many calls your AI agent has received today, with the change from yesterday. Use this alongside other metrics to understand your volume and trends.
Tips & Best Practices
- Check your Dashboard daily — Catching performance dips early is easier than fixing problems after they've compounded.
- Compare day-over-day — A sudden spike in escalations might mean a specific procedure broke, not that your AI is struggling overall.
- Use it as a jumping-off point — When you spot something odd, click through to Reporting or Topic Analysis for the full picture.
- Pay attention to banners — System banners often contain important information about updates or scheduled maintenance.
Common Questions
If you've just set up your account, you won't have any call data yet. Make sure you've purchased a phone number and that it's properly configured with a webhook. Then try calling the number to generate your first test call.
The figures and Live Calls refresh every 30 seconds, and the charts every 5 minutes. A call counts in Calls Today as soon as it starts, and calls in progress appear under Live Calls.
Above 85% is considered good, and above 90% is excellent. Your target depends on how complex your call scenarios are. Simple FAQ-style calls can easily hit 95%+, while complex multi-step procedures may land around 80-85%.