Reporting

What is Reporting?

Reporting gives you a detailed view of every call your AI agent has handled. Reporting charts call volume, durations, sentiment, escalations and procedure health over time; to read what happened in an individual call, open Call History.

What You Can Do Here

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Browse Call History

See every call, newest first, and filter by date, caller number or sentiment.

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Read Transcripts

Review the full conversation between the caller and your AI agent, turn by turn.

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Track Durations

See how long each call lasted and spot trends in handle time.

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Check Sentiment

See how callers felt across each call, from Very Happy to Irate.

Filtering by Line Group

A Line Group dropdown sits in the top-right of the Reporting, Call History, and Topic Analysis pages. Selecting a group filters all data on that page to calls that came in on numbers belonging to that group.

All Line Groups — the default, shows data across all numbers.
Selecting a group — narrows charts, call lists, topic usage, and escalation data to that line only.

Your selected group is remembered as you navigate between the three analytics pages, so you can switch from Reporting to Call History without losing your filter context.

ℹ️ Good to know: The filter matches each call's number against the numbers in the group today, so moving a number to another group moves its past calls with it. Calls with no recorded number do not appear under any group.

How to Use Reporting

Browse your calls

Call History lists every call, newest first. Filter by date, caller number or sentiment, and sort by time or duration.

Filter by date

Use the date picker to narrow results to a specific time period.

View call details

Click any call to expand its transcript, with each of the caller's lines tagged with its sentiment.

Tips

Review escalated calls — Read the transcript to understand why the AI could not resolve the issue. These are your best learning opportunities.
Watch for patterns — If multiple callers ask the same unresolvable question, add that content to your knowledge base or create a new procedure.
Check sentiment trends — A dip in satisfaction might indicate a problem with a specific procedure.

Common Questions

Data retention depends on your subscription plan and retention settings. Check your Settings page for your current policy.