Welcome to the BLEUM Help Center

Everything you need to set up, manage, and get the most out of your BLEUM voice automation platform.

Quick Start Guide

New to BLEUM? Follow these steps to go live with your first voice AI agent.

Get a phone number

Purchase a phone number from the Phone Numbers page. Choose an area code that matches your business location.

Set your voice

Go to Voice Experience and pick a voice for your AI agent. You can preview different voices before choosing.

Build a procedure

Open Flow Builder and create your first call flow. Add steps for greeting, gathering information, and resolving the call.

Test and go live

Call your number to test the experience. When you're happy, publish your procedure and you're live.

Voice
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Dashboard

Your at-a-glance view of call volume, resolution rates, and key performance metrics.
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Flow Builder

Build visual conversation flows with drag-and-drop nodes. Create step-by-step call procedures.
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Voice Experience

Choose your AI's voice, set its personality, configure filler phrases, and manage sentiment responses.
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Phone Numbers

Purchase, configure, and manage phone numbers that connect callers to your AI agent.
Knowledge
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Knowledge Base

Add documents and FAQs so your AI agent can answer questions using your business information.
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Knowledge Connectors

Automatically import content from Zendesk, websites, and other sources into your knowledge base.
Analytics
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Reporting

View call history, listen to recordings, review transcripts, and track performance over time.
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Topic Analysis

See which procedures are used most, where calls get stuck, and identify improvement opportunities.
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AI Learning & A/B Testing

Track sentiment recovery, run A/B tests on procedures, and let AI optimize your call flows.
Tools
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Scheduling

Set up appointment booking through voice calls with business hours and calendar management.
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Integrations

Connect BLEUM to your CRM, helpdesk, and other tools with custom API integrations.
Account
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Team & Users

Invite team members, assign roles, and manage who can access and edit your BLEUM account.
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Settings & Billing

Manage your organization settings, subscription plan, payment methods, and invoices.
💡 Can't find what you're looking for? Use the Assistant panel on any admin page — click the green help panel on the right side of your screen. The Assistant can answer questions about whatever page you're on, and if it can't help, it will connect you with the BLEUM support team.