Welcome to the BLEUM Help Center
Everything you need to set up, manage, and get the most out of your BLEUM voice automation platform.
Quick Start Guide
New to BLEUM? Follow these steps to go live with your first voice AI agent.
Purchase a phone number from the Phone Numbers page. Choose an area code that matches your business location.
Go to Voice Experience and pick a voice for your AI agent. You can preview different voices before choosing.
Open Flow Builder and create your first call flow. Add steps for greeting, gathering information, and resolving the call.
Publish your procedure, then call your number or use Test Call to try it. Callers only reach published procedures.
Dashboard
Your at-a-glance view of today's calls, completion and escalation rates, and call volume.
Flow Builder
Build visual conversation flows step by step on a canvas. Create step-by-step call procedures.
Voice Experience
Choose your AI's voice, set its personality, turn the filler line on or off, and manage sentiment responses.
Phone Numbers
Purchase, configure, and manage phone numbers that connect callers to your AI agent.
Test Call
Test your AI agent from your browser without using a phone. Watch the live transcript in real time.
VoIP Widget
Embed a call button on your website so customers can speak to your AI agent directly from their browser.
Knowledge Base
Add your website, your Help Center or your own documents so your AI agent can answer callers from your business information.
Knowledge Connectors
Bring in content from your website or your Zendesk Help Center as a source, review it, and go live.
Reporting
Track call volume, sentiment and escalations over time, and open Call History for each call's transcript.
Topic Analysis
See which procedures are used most, where calls get stuck, and identify improvement opportunities.
AI Learning & A/B Testing
Track sentiment recovery, run A/B tests on procedures, and let AI optimize your call flows.
Integrations
Connect BLEUM to your CRM, helpdesk, and other tools with custom API integrations.
Email Call Summary
Automatically send a structured email summary of a call at any point in a procedure.
Team & Users
Invite team members, assign roles, and manage who can access and edit your BLEUM account.
Settings & Billing
Manage your organization settings, subscription plan, payment methods, and invoices.